Throughout the practice you will experience an aura of peace and tranquillity, our aim being to make Langley's Dental Centre feel different, be different, in short, a comfortable and relaxing place to be.
Our dental team is committed to giving you:
- all the time you need for your care
- a full examination including:
- an examination of all your teeth with any necessary x-rays
- an examination of all your mouth lining, including an oral cancer assessment
- an examination and full assessment of the health of your gums
- an analysis of your bite and jaw joints
- a unique Oral Health Score to help you understand the details of our examination
- a full explanation and discussion of all treatment options and alternatives
- a specific preventative care programme to suit your needs.
So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.
Quality Assurance Statement
Langley’s Dental Centre aims to:
Continuously improve the patient experience and patient satisfaction
Provide a quality assured service through the implementation of quality improvement systems (in particular, Denplan excel Practice Membership, and the Apolline Compliance Audit Programme.
Ensure that our practice does the right thing, at the right time, for the right people and right first time
Demonstrate compliance with the regulations laid down in the Health and Social Care Act 2008
To achieve these aims, we are committed to:
Listening carefully to ensure we understand our patients’ needs
Involving our patients in all decisions about their care
Discussing all treatment options and costs with our patients
Encouraging a preventive-based approach to patient care
Ensuring our patients understand their role in caring for their oral health
Maintaining high standards of infection control and hygiene in line with the most up to date guidelines available
Setting and maintaining high standards for the care and monitoring of the oral health of all our patients
Seeking and acting upon feedback from our patients on the services we provide
Providing a safe environment for our patients and our team
Encouraging an evidence-based approach to clinical decision-making
Creating a supportive culture of engagement and involvement of all team members through regular team meetings
Continuing professional development for all team members
Undertaking regular external practice audits through Apolline to assess our compliance with the Care Quality Commission’s Essential Standards of Quality and Safety
Maintaining up to date guidance on all clinical governance requirements through regular review of all our practice policies and protocols
In this practice we place great emphasis on meeting and whenever possible, exceeding our patient’s expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.
If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction both promptly and professionally.
Our aim is to respond to patients’ concerns in a caring and sensitive way.
The person responsible for dealing with any concerns about the service we provide in this practice is Richard Langley.
If a patient raises an issue they are unhappy about on the telephone or at the reception desk, after listening to a description of the problem, we will immediately contact the Practice Manager. Should the designated person or other responsible person not be available at the time, the patient will be informed when they will be available and arrangements will be made for the two to meet or speak. The member of staff will take brief details of the concern and pass them to the Practice Manager.
If a patient writes to express their concern, the letter will be passed on to the relevant person immediately.
We will acknowledge any concerns raised in writing within two days. If a concern has been raised in writing, the written acknowledgement will also include a copy of this Code of Practice, again, normally within two working days. We will investigate the concern and report back within ten working days of it being received. If we are unable to complete our investigations within ten working days for any reason, we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed.
We will confirm the outcome of the investigation and any decisions made in writing.
Proper and comprehensive records are kept of any concerns or complaints received.
If, for any reason, a patient is not satisfied with the outcome or the procedure, he/she may refer to:
The Dental Complaints Service for complaints about private treatment Stephenson House, 2 Cherry orchard, Croydon, CR0 6BA
Phone 08456 120 540 Email: [email protected]
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
Phone: 0845 222 4141 (UK local rate) Email: [email protected]
The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne NE14PA
Phone Email 03000 616161 [email protected]
Our Treatment Policy
Our practice treats Private patients.
Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".
Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z5073064. Our practice data controller is Dr Richard Langley. To download the ICO guide to data protection please click here.
Care Quality Commission
Our practice is registered with the Care Quality Commission (CQC). Our registration number is 1-153017507 .